Privacy Policy

RIVERCITY PLUMBING LLC (“we”, “us”) operates rivercityplumb.shop. This policy explains what personal data we collect, why, and the rights you have. We comply with the EU GDPR and the California Consumer Privacy Act (CCPA) where they apply.

Data we collect

• Order and contact details: name, email, shipping address, and phone number you provide at checkout or through our forms.
• Communications: messages you send us via the contact or bulk-quote forms.
• Technical data: basic, privacy-respecting analytics such as pages viewed, used to keep the site working well.

How we use it

• To process and ship your order and provide customer support.
• To respond to your enquiries and bulk-quote requests.
• To meet legal, tax, and accounting obligations.

We do not sell your personal information. Payment processing in production is handled by our payment provider; we do not store full card numbers.

Sharing

We share data only with service providers that help us run the store (for example, shipping carriers, our payment processor, and email delivery) and only as needed to fulfill your order or as required by law.

Your rights

• GDPR (EEA/UK): access, rectification, erasure, restriction, portability, and objection to processing.
• CCPA (California): the right to know, delete, and opt out of the sale of personal information (we do not sell it), without discrimination for exercising your rights.

To exercise any right, email support@rivercityplumb.shop. We will respond within the timeframes required by applicable law.

Data retention

We keep order records for as long as needed to fulfill the purposes above and to comply with legal obligations, then delete or anonymize them.

Contact

Data controller: RIVERCITY PLUMBING LLC, 4609 Trout River Blvd, Jacksonville, FL 32208, USA. Email support@rivercityplumb.shop. This policy is governed by the laws of Florida.